FAQ
General FAQ
What is ThemeZO?
ThemeZO is a micro-developer specializing in creating innovative WordPress plugins and themes designed to save time and enhance functionality for small businesses, freelancers, and agencies.
Who can benefit from using ThemeZO?
Our products are ideal for small business owners, freelance web designers, and agencies looking for affordable, easy-to-use, and high-performing WordPress solutions.
Where is ThemeZO based?
ThemeZO is headquartered in Perth, Western Australia, but we primarily serve clients in the USA.
Products and Features
What plugins and themes does ThemeZO offer?
We currently offer:
- WordPress Plugins: Bulk Page Creator, Cookie Consent
- WordPress Themes: Lilly
Do your products work with all WordPress versions?
Yes! Our products are regularly updated to ensure compatibility with the latest WordPress versions.
Are your plugins and themes mobile-friendly?
Absolutely! All our products are fully optimized for mobile and desktop use.
Can I customize your themes?
Yes, our themes come with extensive customization options to suit your unique brand.
Pricing and Plans
What pricing options are available?
We offer:
- Freemium Plan: Free basic versions of select plugins and themes.
- Monthly Subscription: $19/month
- Annual Subscription: $199/year (Save 12%)
- Lifetime License: $1,299 (One-time payment)
Do you offer discounts for non-profits or educational institutions?
Yes, eligible organizations receive a 20% discount on subscription plans. Contact us for more details.
Can I switch plans anytime?
Yes, you can upgrade or downgrade your plan from your account dashboard at any time.
Is there a money-back guarantee?
Yes, we offer a 14-day money-back guarantee on all paid plans. Our plugins and themes are licence-controlled, if refunds are requested, licences are revoked.
Support and Resources
What support options do you provide?
We offer:
- Knowledge Base
- Ticket System
- Premium technical support for paid users
- Community support for Freemium users
What is your response time for support requests?
We guarantee a response within 24 hours for all support inquiries.
Do you provide tutorials or guides?
Yes, our Knowledge Base includes comprehensive guides, FAQs, and video tutorials for all our products.
How can I report a bug or request a new feature?
You can report bugs or suggest features through our Support Page or contact form.
Technical Questions
Are your products compatible with third-party plugins?
Our plugins and themes are designed to work seamlessly with most third-party WordPress plugins, however, not guaranteed.
Can I use your products on multiple websites?
Yes, the Lifetime License allows unlimited installations across multiple WordPress sites.
How often do you update your products?
Updates are released regularly to ensure security, compatibility, and improved functionality.
Do your plugins and themes require coding knowledge?
Not at all! Our products are designed to be beginner-friendly, with no coding skills required.
Affiliate and Partnership Questions
Do you have an affiliate program?
Yes! Our affiliate program offers competitive commission rates. Learn more on our Affiliate Page.
Can I partner with ThemeZO?
Absolutely! We’re always open to partnerships with hosting providers, agencies, and industry leaders. Visit our Partnership Page for details.
Still Have Questions?
If you didn’t find the answer you were looking for, reach out to us via:
Knowledgebase
Explore detailed guides, FAQs, and expert solutions in our Knowledgebase, designed to empower you with everything you need for success.
Support
Count on our responsive support team to resolve issues quickly and efficiently, ensuring your WordPress experience stays seamless and hassle-free.
Contact Us
Reach us via email, chat, or phone for tailored assistance. We're here to provide the help you need to make the most of your WordPress journey.